Patient Rights and Responsibilities

• Benefiting from services: The right to benefit from the diagnosis and treatment offered and to be informed about them, without discrimination of language, religion, race or sect.
• Information and consent: The right to be clearly informed about the proposed procedure, possible risks, alternatives and outcomes, and to access one's medical records.
• Knowing and choosing staff: The right to learn the identity and title of the responsible physician and staff, and to choose and change them.
• Choosing the institution: The right to choose and change the health institution in accordance with legal procedures.
• Refusing and stopping treatment: The right to refuse or stop treatment except in legally mandatory cases.
• Privacy: The right to receive service in an environment that respects confidentiality and to have health information protected.
• Being respected: The right to receive service in a respectful, compassionate and friendly environment.
• Consultation (second opinion): The right to request another physician's opinion on diagnosis and treatment.
• Security: The right to protection of life and property.
• Complaints and suggestions: The right to use the application mechanism in case of a rights violation and to give feedback.
• Learning the fees: The right to learn service fees before treatment and to receive proof of payment.

• Giving information: Providing full and accurate information about your health condition.
• Following advice: Adhering to the treatment and care plan recommended by your physician.
• Accepting outcomes: Being responsible for the consequences if you refuse the recommended treatment.
• Following rules: Complying with the rules and practices of the health institution.
• Showing respect: Behaving respectfully towards the rights of other patients and staff.
• Infection control: Following recommended measures to prevent the spread of infectious diseases.
• Payment: Paying the costs of examination and treatment.
• Keeping appointments: Keeping appointment dates and times, and informing in advance if you cannot attend.

If you believe your patient rights have been violated, you can reach us at [email protected] or on 0535 623 37 70; you may also use the patient rights application channels of the Turkish Ministry of Health.